Does 350f share my personal information with third parties for advertising purposes?

Absolutely not. 350f does not sell, rent or share member personal data with any third party for their own marketing or advertising purposes. This is a core principle of our Privacy Policy and one that cannot be compromised under any circumstances. We only share data with service providers strictly necessary to deliver services to you — such as payment processors Touch 'n Go, DuitNow or GrabPay — and all such sharing is governed by strict confidentiality agreements. Your data belongs to you, and we respect that right fully.

How do I request a copy of the personal data that 350f holds about me?

To request a copy of your personal data, send an email to support@350f.my with the subject line "Data Access Request". In your email, please include your full name, account number 350f and registered phone number for identity verification purposes. 350f will process your request within 21 business days from the date of receipt of a complete request. Identity verification is required before we can disclose any data — this is a protective measure to ensure your data does not fall into the wrong hands. Requests may be subject to a reasonable processing fee in accordance with the provisions of Malaysia's PDPA.

What happens to my data if I close my 350f account?

When you close your account 350f, your personal data will not be deleted immediately — this is because there are legal obligations under Malaysia's AML regulations and accounting laws that require us to retain certain financial transaction records for a minimum of 7 years. However, access to your account will be terminated and your data will no longer be used for marketing or gaming purposes. Once the legally mandated retention period has expired, your data will be securely deleted or anonymised in accordance with our standard procedures. If you would like to know more about what specific data will be retained and for how long after your account is closed, please contact us by email.

Does 350f use my data to analyse playing habits and target promotions?

350f uses your gaming activity data for two primary purposes. First, to provide you with a better experience — for example, recommending games you may enjoy based on your play history and ensuring relevant promotions are displayed. Second, to monitor playing patterns for our responsible gaming programme — if our system detects any concerning patterns, our team may reach out to offer support. We do not share your individual gaming activity data with any external parties. If you do not wish to receive personalised recommendations or marketing communications, you can disable this option in your account settings 350f yours or by contacting our support team.

350f | Privacy Policy – How We Protect Your Personal Data

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Section 01

Introduction — 350f's Privacy Commitment

At 350f, we understand that trust is the foundation of every relationship we build with our players. When you register an account and play on our platform, you are entrusting us with some of your personal information — and we do not take that responsibility lightly.

This Privacy Policy is an official document that sets out in a transparent and straightforward manner how 350f handles its members' personal data. This covers what types of data we collect, why we need it, how it is used, who it may be shared with under certain circumstances, and what rights you hold as the owner of that data.

This policy is written and enforced in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing the processing of individuals' personal data in Malaysia. 350f is fully committed to complying with all provisions of the PDPA and any related regulations in force from time to time.

We believe good privacy starts with clear communication. That is why we have written this policy in plain, straightforward language — not dense legal jargon filled with confusing technical terms. If you still have questions after reading this document, our team is always ready to help.

Scope of this Policy: This Privacy Policy applies to all personal data collected by 350f through our official website at https://350f.my, the mobile app, and all related services including customer support, payment processing, and any marketing communications you have opted in to receive.

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Section 02

Types of Personal Data We Collect

350f only collects data that is strictly necessary to provide our services safely and effectively. We do not collect irrelevant or excessive data. Below are the categories of data we collect and their purposes:

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Identity Data

Full name, phone number, email address and identity verification documents such as a MyKad number or passport for members who require verification.

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Financial Data

Payment account details used for your deposits and withdrawals — Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or FPX. Full account numbers are not stored in our systems.

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Gaming Activity Data

Gaming records, bets, wins and losses, play sessions, game preferences, and transaction history within the 350f platform.

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Technical Data

IP address, device type, operating system, browser type, cookie data and access log information collected automatically when you use the 350f platform.

How We Collect Data

Your personal data is collected through several primary channels:

During account registration: You provide basic information such as your name, phone number, and email directly to us.
During financial transactions: Information relating to deposits and withdrawals you make through your chosen payment method.
While using the platform: Game activity data, settings preferences, and session records automatically logged by our system.
When contacting support: Information you share with our customer support team 350f via Live Chat or email.
Through automated technology: Cookies, tracking pixels and similar technologies that collect usage and technical data as you browse our platform.

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Section 03

How Your Data Is Used by 350f

350f uses your personal data for specific, legitimate and transparent purposes. We do not use your data for any purpose other than those stated below without first obtaining your additional consent.

Purpose of Data Use

Account management: Creating, maintaining, and managing accounts 350f yours, including identity verification and login security.
Service provision: Allows you to access and use all games and platform features 350f that you registered.
Transaction processing: Processes your deposits and withdrawals via your chosen Malaysian local payment method — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX.
Legal compliance: Meeting our legal obligations under the PDPA, Anti-Money Laundering (AML) regulations and other applicable regulatory requirements in Malaysia.
Platform security: Detecting and preventing fraud, account misuse, unauthorised access and other unlawful activity on the platform 350f.
Customer support: Responding to enquiries, resolving complaints, and providing technical support to our members.
Service improvement: Analyses usage patterns (in aggregate form without identifying individuals) to improve your gaming experience and our platform features.
Important communications: Sending you account-related notifications, policy updates, transaction confirmations, and important security information.

Marketing: 350f will only send marketing communications such as promotional information and bonuses if you have given explicit consent to receive them at the time of registration or through your account settings. You may withdraw this consent at any time via the unsubscribe link in any marketing email or through your account settings.

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Section 04

Data Sharing — When & With Whom

350f does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. This is a non-negotiable principle. However, there are limited situations where we need to share certain data with carefully selected third parties in order to deliver our services to you:

Approved Service Providers

We engage third-party service providers who act as data processors on our behalf for specific functions:

Payment processors: Payment service providers such as FPX, Touch 'n Go, GrabPay and others require minimum transaction details to process your deposits and withdrawals. All payment processors we work with comply with PCI DSS security standards.
Technology infrastructure provider: Server and database service providers that host our platform data — all service agreements include strict confidentiality and data security clauses.
Identity verification system: A KYC (Know Your Customer) service provider that helps us verify member identities in accordance with AML requirements.

Legally Required Disclosures

350f may be required to disclose your personal data to the relevant authorities if compelled to do so by a court order, regulatory directive, or applicable Malaysian law — including legitimate criminal investigations or AML inquiries. In all such cases, we will disclose only the minimum data necessary and will endeavour to notify you of the disclosure where permitted by law.

International Data Transfers: If any of your personal data needs to be transferred outside Malaysia (for example, if our service providers operate from another country), we ensure that such transfers are carried out with adequate safeguards and in accordance with the relevant provisions of the Malaysian PDPA.

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Section 05

Data Security Measures at 350f

The security of your data is our highest technical priority at 350f. We invest seriously in security infrastructure and ensure all our systems are regularly updated to address the latest security threats.

Technical Security Layers

256-bit SSL/TLS encryption: All communications between your device and the 350f encrypted using 256-bit SSL/TLS technology — no data is transmitted in plain text that could be read by unauthorised parties.
Strict access controls: Our role-based access control (RBAC) system ensures that only authorised personnel who genuinely need access to specific data are able to view it, and all access is logged for audit purposes.
Intrusion detection system: 24/7 monitoring of suspicious activity on the platform 350f, with an automated alert system for immediate action.
Secure data backup: Data is regularly backed up to separate secure locations to ensure service continuity and protection against data loss.
Regular security testing: Penetration testing and security audits are carried out periodically by independent parties to identify and address potential vulnerabilities.
Two-factor authentication (2FA): We offer and encourage the use of 2FA for all member accounts 350f as an additional layer of security beyond your username and password.

Shared Responsibility

While we make every effort to protect your data, security also depends on your own actions. We ask all members 350f to use a strong and unique password, never share your login credentials with anyone, log out of your account after every session — especially on shared devices — and notify us immediately if you suspect any unauthorised access to your account.

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Section 06

Cookie Policy & Tracking Technologies

350f uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website. They help us recognise you as a returning user and remember your preferences.

Cookie Type	Purpose	Duration
Essential Cookies	Required for core platform functions such as secure login, session management and account security. Cannot be disabled.	Session / 30 days
Preference Cookies	Remembers your preferences — such as language, display settings, and favourite games — for a more personalised experience.	1 year
Analytics Cookies	Collecting anonymous information about how users interact with the platform to help us improve our services. Data is collected in aggregate form only.	6 months
Security Cookies	Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.	Session

Managing Your Cookie Preferences

You can manage cookie usage through your browser settings. Please note, however, that disabling certain cookies — particularly essential cookies — may affect the functionality of the platform 350f and your gaming experience. Essential cookies required for login security and session continuity cannot be disabled without preventing the use of the platform altogether.

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Section 07

Your Rights as a Data Subject at 350f

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy policy 350f, you have the following rights regarding your personal data:

1

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days and may be subject to a reasonable processing fee as permitted under the PDPA.

2

Right to Rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update much of your basic information directly through your account settings 350f yours.

3

Right to Erasure

You have the right to request the deletion of your personal data, subject to record retention requirements mandated by Malaysian law. 350f will notify you if there is a reason why the deletion request cannot be fulfilled in full.

4

Right to Withdraw Consent

For data we process based on your consent (such as marketing emails), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.

5

Right to Lodge a Complaint

If you believe that 350f has processed your personal data improperly, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant authority.

To exercise any of the above rights, please contact us by email at [email protected] with the subject line "Privacy Rights Request". We will require verification of your identity before processing any data-related request in order to protect the security of your account.

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Section 08

Data Retention Period

350f retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysian law. We do not retain data longer than is necessary.

General Retention Period

Active account data: Retained for as long as your account remains active at 350f, plus a post-closure retention period as required by law.
Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and AML legal requirements.
Customer support communication logs: Retained for 2 years for reference purposes and dispute resolution.
Technical data and system logs: Retained for 90 days for security purposes and technical troubleshooting.
Analytics cookie data: Retained for 6 months before being deleted or anonymised.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. All deletion and anonymisation processes are carried out in accordance with established security standards to ensure the data cannot be recovered.

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Section 09

Amendments to This Privacy Policy

350f reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. We are committed to informing you of any material changes in a clear and timely manner.

How We Notify You

In-platform notifications 350f that will appear upon your next login.
An email to your registered email address — at least 14 days before any material changes take effect.
Updating the "Last Updated" date at the top of this document.
Announcements in the news section or official notices within our platform.

Continued use of the platform 350f after the changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with any of the changes, you have the right to close your account 350f yours before those changes take effect.

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Section 10

Contact Us — Privacy Questions & Requests

If you have any questions, concerns or requests relating to this Privacy Policy or how 350f handles your personal data, our team is ready to assist you:

Privacy Email: [email protected] — use the subject line "Privacy Enquiry" to ensure your email is routed to the relevant team. Responded to within 24 hours on business days.
Live Chat: Available in-platform 350f around the clock 24/7 — the fastest option for general queries about your account privacy.
Mailing Address: For formal written requests regarding your data rights, please contact us by email first to receive the correct submission instructions.

You may also refer to other related documents for a more complete understanding of your rights and how 350f operates:

Terms & Conditions — full terms and conditions of the 350f platform.
Responsible Gaming — tools and resources for safer play.
Frequently Asked Questions — answers to the most frequently asked questions.

This Privacy Policy is the authoritative and binding Malay-language version. Effective date: January 2026. Any translated versions in other languages are provided for reference purposes only — the Bahasa Melayu version prevails in the event of any inconsistency in interpretation.

350f Privacy Policy – Malaysian Casino Player Data & Privacy Protection

Our Privacy Commitment to 350f Players

Important Note Before Reading